Frequently Asked Questions

A driver's license with at least 3 months validity, a valid form of identification (national ID or passport) and a signed copy of the service terms & conditions is required to rent a vehicle, and a security deposit based on the model and make of vehicle.

The minimum age requirement is 24 years.

Rental rates are based on factors such as the make and model of car, rental duration, location, and any additional services or coverage you choose.

The mileage limit is 200km per day.

You can make payment with a credit card, a debit card, or mobile money. Bank transfers as well as cash payments are also accepted.

Yes, our vehicles are insured in case of any damage, loss, or theft. You can opt for additional third-party coverage from an insurance company of our choosing. However, we do not accept external insurance coverage.

Yes, a security deposit amount is charged based on the make and model of the vehicle. This is refundable after the vehicle has been returned and checks have been conducted.

Yes, you can. It will incur an additional charge which will be used to recover the vehicle from the location.

Additional fees include taxes and may include fees for additional services requested by the client.

Additional services include:

• security escort service
• customizable number plates
• child seats
• wheelchairs
• towing service
• delivery services

Yes, you can extend your rental period. You must contact the company at least 3 hours before the current rental period ends. Additional charges will apply.

Late returns incur additional charges.

In case of an accident or breakdown, contact the necessary local authorities first. Follow any instructions provided and complete the necessary paperwork. Contact the company immediately after.

Yes, we offer discounts for wedding ceremonies, weekend rentals, reservations for 7 days or more and to frequent renters.

Yes, reservations can be canceled or modified online or by contacting the company directly. However, cancellation policies vary, so review the terms of your reservation or contact the company for more information.

Yes, the minimum rental period is 3 hours.

The client is provided with a full tank of fuel at the start of the rental period. The client is responsible for replacing the fuel used at the end of the rental period. For two days or more rentals, the client is responsible for refueling charges incurred during the trip, after the initial full tank provided.

Yes, we offer long-term rentals. The maximum rental period is 3 months.

Smoking is not allowed in our vehicles. A charge of up to $500 will be applied.

Eating or drinking of any colored or flavored substance (including but not limited to juice, alcoholic beverages, tea beverages etc.) is not allowed.

Yes, you can return the car early. However, there are no refunds for the rental fee.

You are responsible for any damage to the car during the rental period. The extent of your liability depends on the extent of the damage. We would also charge you the cost of repair and recovery deductible from your security deposit.

Yes, you can by opting for the chauffeur service.

Most of our rental cars come with automatic transmission for convenience.

Yes, our rental cars are equipped with safety features like airbags, ABS, and traction control.

Yes, our rental cars are equipped with GPS navigation to help you navigate your destination easily.

Our cars are pet-free to ensure a clean and pleasant experience for all our clients.

While we encourage exploring, there are limitations on specific vehicles in certain regions or off-road areas.

If you encounter any mechanical issues, please contact the company for immediate assistance.

Certainly, you can upgrade to a larger or more premium vehicle by paying the difference in cost.

While we can't guarantee color preferences, we'll do our best to accommodate your choice if possible.

Our staff will assist you in inspecting the car for any pre-existing damage and document it to avoid any confusion later.

Absolutely, we offer airport pick-up and drop-off services at a fee.